Conflict resolution designed specifically for nonprofit boards
This booklet—primarily written for board chairs and chief executives—shows you how to turn negative disputes into constructive solutions.

The eight-step process shows you how to spot conflicts, decide whether to intervene, uncover and deal with the true issues involved, and design and carry out a conflict resolution process. You'll also see how to handle situations such as:

• Conflict among board members
  
• Conflict between board and chief executive and staff
  
• When staff conflict is brought to the board
  
• When board and chief executive are in direct conflict
  
• When staff makes an end run

Every organization should be prepared to handle conflict when it arises. This booklet is a reliable primer on conflict resolution that can help diffuse difficult situations.