This concise booklet is adapted from Resolving Conflict in Nonprofit Organizations. Board members, who are typically volunteers with little time, can use it to get up to speed quickly on conflict resolution skills and steps. Executive directors may want to buy a set for their entire board.

This is the hands-on guide to understanding, identifying, and resolving conflict constructively in your nonprofit. Learn how to spot conflicts, decide whether to intervene, uncover and deal with the true issues involved, and design and carry out a conflict resolution process. Also tells you how to handle special conflicts such as harassment, discrimination, illegal activities, disagreements with funders, and more.